Device lifecycle management

Let SHI handle your toughest device lifecycle tasks

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Is your IT team bogged down by manual and multi-platform device lifecycle management (DLM)?

SHI unburdens your team, with end-to-end management or a modular approach — from procurement to disposal.

Managing device lifecycles across a growing, distributed workforce is complex. Our DLM experts can take the entire process off your hands — from procurement and financing through configuration, deployment, maintenance, and secure disposal.

With the SHI Intelligent Refresh Program, we take DLM a step further to help you plan and execute device refresh cycles using data-driven insights that can optimize performance, reduce downtime, and ensure your workforce always has the right technology at the right time.

“SHI is 100% on its SLAs every month, whereas direct to OEM was maybe 75% or so. I had to have a team to fix orders or chase down where things are. You have irate employees looking for their devices. That is all gone with SHI.”

— IT Asset Director, Professional Services Organization, North America

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Solution

Intelligent Refresh Program

Discover a unified, data-driven approach that helps you select, manage, and refresh your device fleet.

Flexible financing

How can I best unify contracts across multiple OEMs and departments?

SHI starts by assessing your hardware needs and building a procurement plan that optimizes costs, supported by a detailed inventory of your existing hardware, software, and licenses. With a complete view of your IT landscape, we tailor financing options to your requirements.

Choose from CapEx, OpEx, or hybrid financing models, available through our in-house options, via SHI Capital, and external partners. Our experts design payment plans around your budget — whether you're managing 500 devices or 50,000 across OEMs like Apple, Dell, HP, and Lenovo simultaneously.

“SHI as a partner helps transform our business because it has a macro view of the technology ecosystem and can help guide us to avoid pitfalls and waste.”

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SHI Capital: How to fund innovation with flexible payment solutions

SHI Capital eases the burden of device payments, letting you find the best devices for your users.

Customized and preconfigured

How can I preconfigure devices at scale without overloading IT?

Our global End-User Integration Centers configure and test devices before shipping, easing IT’s workload and ensuring end users receive devices with the right permissions, apps, and accessories — eliminating manual setup and reducing support tickets.

Our configuration experts support you from planning to delivery, ensuring every device is imaged, configured, and packaged correctly. Each shipment includes peripherals, cables, and detailed instructions for smooth onboarding.

“Now with SHI, devices are shipped to our end-user location, ready for an out-of-the-box experience. Our asset lifecycle management team is down to 1 FTE focusing on managing our partnership with SHI.”

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Datasheet

How to overcome technology challenges with SHI’s integration services

Effortlessly configure, kit, and ship devices directly to end users with our End-User Integration Centers.

February 20, 2025

Day‑one functionality

How can I scale DLM most efficiently?

With decades of experience and thousands of deployments for some of the world’s largest organizations, SHI applies proven processes and best practices to ensure consistency, efficiency, and quality — no matter your project’s size or complexity.

Our experts provide end-to-end support, from configuration and shipping to recovery and secure disposal. We can manage your entire device lifecycle or supplement your team for specific stages, providing the expertise and flexibility needed to accelerate deployment, reduce risk, and maximize value at every step.

“SHI partnered with us to support our shipment of devices to people’s homes. This increased the velocity of our supply chain and saved us at least two weeks per system shipped.”

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Advanced lifecycle support

How can I support aging devices without OEM warranties?

Through strategic partnerships with manufacturers and a global network of consultants, SHI delivers technical support and rapid response for all your support-related needs — helping you realize cost-savings and operational efficiencies.

SHI experts can repair, restore, or replace aging devices — even those no longer under OEM warranty — minimizing downtime and freeing IT from time-consuming troubleshooting. Our warranty solutions work across OEMs and device types, extending the life and value of your hardware.

After partnering with SHI, customers saw a 50-70% annual percentage improvement to their IT operational efficiency as a result of leveraging SHI provisioning, deployment, and support services.

An employee working on a laptop in a modern office environment

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Our end-user warranty services: How to protect mission-critical devices

Device failure hinders productivity. End-user device warranty services ensure users remain productive and happy.

April 25, 2025

Sustainable asset recovery

How can I dispose of devices without adding risk?

Asset disposal in DLM must cover legal, environmental, and security requirements — without burdening your team.

SHI optimizes end-of-life IT assets by refurbishing, redeploying, or reselling devices — all in compliance with NIAD AAA and your policies.

Transparent reporting provides full visibility into chain-of-custody, resale, and recycling — along with detailed audit documentation for compliance and financial reporting, whether decommissioning 100 or 100,000 devices.

“After securely wiping and grading every returned laptop, SHI then provides clear reports so we know which devices can be reused or need disposal. That takes the stress out of managing sensitive data, while making it easy for us to stay compliant.”

Recycling bin containing old technology.

Datasheet

Is your global enterprise ready to improve your sustainability measures?

Smart disposal of old devices helps maximize ROI, supports ESG, and enhances organizational security.

November 07, 2025

Why customers turn to SHI for their device lifecycle management needs

SHI manages over 500,000 device deployments annually across global enterprises in healthcare, finance, education, and government. Our dedicated End-User Integration Centers, established OEM relationships, and full-stack IT lifecycle capabilities mean you work with one partner instead of coordinating multiple vendors. We deliver consistent SLAs, whether you need white-glove service for C-suite deployments or high-volume rollouts across distributed workforces.