End-user computing

Video Transcript: Transforming end user computing for the modern enterprise

Question: Why prioritize end-user computing and employee experience?

Kevin English: “I think customers should care about end-user compute because it's a critical technology. Depending on what your job role is, you either have access to a smartphone, a tablet, or a laptop, maybe even some virtual reality goggles. And so, the end-user compute space has critical technology for any employee. I think the reason why employee experience is so important is because over the last three to five years with COVID there's been a hyper sort of sensitivity around the end user themselves. And so, there's a shift away from the IT support folks, more into how does the end user feel — are they happy, are they productive, are they willing to do their jobs on the technology that you've given them from an end-user compute standpoint?”

Question: What makes SHI the trusted choice for end-user computing?

Kevin English: “I think SHI is trusted to support our customers’ end user needs because we've been doing end-user compute solutions for over a decade. We have the largest Fortune 2000 organizations that are multinational that trust SHI to support their new hires, their refreshes, and their redeployments.”

Question: How do SHI’s vendor partnerships benefit customers?

Kevin English: “We have very broad and strong relationships with our vendor partners that go back decades. SHI is able to use the economies of scale of leveraging a lot of our customers with the same OEMs to determine what are the best practices for your industry or for the technology form factor themselves.”

Question: What are our core capabilities in end-user computing?

Kevin English: “Our core capabilities of end-user compute start with advisory services. We help our customers by listening to their unique challenges and helping to build solutions that solve for those. The second thing is we're able to take those advisory services and suggest the right form factor - the right hardware, software, and services to do the job. The third thing we're able to do is to deploy, support, and manage those end-user compute devices long term, so it gives a complete turnkey solution for our customers where they don't have to worry about the critical technology of end-user compute. They could rely on SHI’s experience with our customers in order to deliver the best possible experience for all their end users.”

Question: What’s special about SHI’s approach?

Kevin English: “I think what's special about SHI’s approach is in our people, especially as it pertains to end-user compute. 85% of the folks that were hired 10- 15 years ago to support iPad 1 into the infrastructure are still here at SHI today. That allows us to have experience that goes across a decade. over multiple operating systems, form factors, and collaboration suites to help our customers make the right decisions.”

Question: What’s the best part of helping SHI’s customers achieve their goals?

Kevin English: “Having been here for 16 years I've seen our customers get to modern endpoint management by leveraging SHI — helping them move from SCCM to autopilot. What I've seen large telco customers, Fortune 5 type customers, do is come back to SHI for more innovative solutions to help them over the hump with even more complex solutions.”