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How can I control my IT support costs?
Budgeting for IT support is difficult. Multiple contracts and hardware failure rates make accurate budget forecasting nearly impossible as costs fluctuate month to month.
Managed workplace services give you fixed monthly or annual pricing to ease budgeting. Because you pay a flat rate for the services you need, you won’t incur surprise overages when ticket volume spikes.
With the peace of mind that your support budget will be consistent, you can lessen the stress of planning hardware refreshes or software rollouts.
Article
DaaS and DEX cost-saving strategies come into clearer focus when IT teams define and analyze user personas.
June 13, 2025How do I secure end-user devices from procurement to disposal?
End-user devices pose a security risk from the moment you order them up to their eventual disposal. Choosing the right partner directly affects your security posture.
Managed workplace services address vulnerabilities across the device lifecycle. We maintain ISO 27001:2022 certification for secure device storage and disposal. Our warehouses follow documented chain-of-custody procedures, and disposal includes verified data wiping and physical destruction certificates for drives.
We apply security patches during device configuration, encrypt devices before shipping, and provide disposal documentation and chain-of-custody reporting that satisfy compliance audits.
Solution brief
When the time comes to dispose of end-of-life (EOL) technology, are you prepared to do it sustainably?
November 07, 2025What’s the best way to streamline IT processes?
Technology rollouts stall when you lack the bandwidth to implement them. Upskilling or hiring new IT staff takes months, and adding another partner creates finger-pointing when something breaks.
Managed workplace services streamline technology adoption. Whether configuring the latest devices, supporting new software, or implementing persona-based device refreshes, we support your entire tech stack. Meet user demand and support devices with extended warranties, field services, and break/fix services.
We even save your teams from having to bounce between vendor support channels, working directly with device manufacturers and software providers to resolve issues.
Solution brief
SHI’s EIC ensures seamless, secure, and efficient device rollouts with custom configurations, advanced security, and zero-touch provisioning.
February 20, 2025What happens when OEM warranties expire?
OEM warranties typically cover three years. After that, you're paying full price for repair – or replacing functional hardware that still has plenty life left to live.
Extended warranty services cover hardware beyond OEM terms, from desktops and laptops to monitors and peripherals. We handle break/fix support with customizable SLAs, offering a 30-minute average response time. Our technicians repair devices with genuine OEM components, no deductibles or hidden fees, and a 98% first-time fix rate.
Whether supporting users at one office or nationwide locations, our experts help ensure reduced downtime, increased productivity, and business continuity.
Solution brief
Protect mission-critical devices with comprehensive multi-vendor coverage, designed to solve what’s next.
April 25, 2025How do I improve workplace productivity?
Hybrid and remote work require reliable digital workspaces. When users can't access systems or their devices fail, productivity stops.
Our experts take the time to understand your IT environment, such as your ticketing system, monitoring tools, asset inventory, and escalation procedures. Then, we configure our services to fit your processes, rather than forcing you to change them.
Proactive monitoring catches issues before users notice. For example, digital employee experience (DEX) solutions from top-tier partners detect failing hard drives and ship replacements before the device crashes. Users stay productive and you avoid emergency tickets.
Solution brief
Your most frequent DEX pain points are exactly what could benefit from proactive mitigation.
September 19, 2025
