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How to get a 360° view of your ServiceNow landscape
How do I quickly identify where my ServiceNow platform is falling short, if I can’t see what needs to be optimized? Many IT leaders face challenges like poor CMDB data quality, undocumented workflows and business rules, or untracked update sets and custom applications — all of which can slow progress and create hidden risks. SHI’s ServiceNow assessment gives you a complete, detailed visual map of your entire environment, including IT service management (ITSM), CMDB, asset management, and integrations. Our experts use automated discovery tools, ServiceNow performance analytics, and deep dive workshops to surface blind spots, data issues, and security gaps, so you know exactly what needs attention.
You’ll receive a scorecard and dashboard that makes it easy to communicate findings to business and technical stakeholders alike.
Fix what’s slowing down your ServiceNow environment
What’s the best way to fix slow, manual, or redundant ServiceNow processes? Outdated business rules, workflow designs, and manual handoffs slow down IT, increase error rates, and drain budgets. Many organizations operate well below ServiceNow’s true potential. SHI benchmarks your ServiceNow processes against industry standards and best practices. We analyze workflow configuration, ServiceNow Flow Designer implementations, and your business rules engine to uncover quick wins and strategic improvements. Our prioritized roadmap targets the most impactful changes, helping you achieve up to faster incident response and a significant reduction in manual tasks.
How to safeguard ServiceNow and meet regulatory demands
How can I be sure my ServiceNow data is secure and compliant? ServiceNow environments frequently expand with little oversight, creating risks around user access permissions, data integrity, and compliance. SHI’s assessment evaluates your platform for alignment with industry standards, including:
- International Organization for Standardization (ISO 27001);
- Systems and Organization Controls 2 (SOC 2);
- General Data Protection Regulation (GDPR);
- Health Insurance Portability and Accountability Act (HIPAA);
- and more
We review user roles, access control lists (ACLs), audit trails, and data protection controls, recommending focused actions to close gaps and reduce risk exposure. Our security assessment includes a review of custom applications and API integrations to ensure comprehensive platform security.
Optional workshops and managed services keep your environment secure and audit-ready, no matter how your needs evolve.
How to ensure smooth ServiceNow upgrades and new rollouts
How do I avoid surprises during a ServiceNow upgrade or expansion? Without a readiness check, upgrades and new module deployments can cause integration conflicts and user resistance. SHI’s organizational readiness evaluation involves stakeholder interviews, skills assessments, and change management planning. We highlight potential customization conflicts and integration issues and propose strategies to boost adoption and minimize disruption. Customers using our approach have cut upgrade timelines substantially and improved post-launch satisfaction scores.
How to build a ServiceNow improvement plan with real ROI
How do I turn assessment findings into a business case for change? Generic reports with generalized commentary don’t drive results. SHI delivers a customized, step-by-step roadmap that links technical recommendations to real business outcomes — like cutting costs, reducing risk, and improving processes — backed by ServiceNow best practices, cross-industry benchmarks, and proven case studies.
Our consultants support you in presenting findings to stakeholders and tracking ROI over time, so you can demonstrate real value and secure ongoing investment.
