Managed IT services

Move to the cloud with confidence. SHI helps optimize consumption and integrate automation that engages customers. Our cloud managed services include:

• Platform design
• Automation and operations
• Compliance
• Security

With unmatched experience and strong partner networks, SHI Expert Support delivers single-source OEM coverage across your IT environment. Resolve issues quickly with:

• Sub-15-minute initial response times
• 24/7 global coverage
• Custom integration and analytics
• Advanced support from 100+ resources with 400+ certifications

SHI keeps your devices secure, productive, and delivering value — from deployment to retirement. Streamline operations with:

• Custom imaging, tagging, and configuration for fast rollouts
• Nationwide support and repair to minimize downtime
• Real-time asset tracking for full visibility
• Secure end-of-life recovery and disposal for compliance

When SHI expertise meets Cisco technologies, you succeed. Achieve resiliency and modern infrastructure with:

• Secure remote workforce services via digital infrastructure
• Integrated security with SASE architecture, Cisco SD-WAN, and Meraki managed services

As a leading Microsoft partner, SHI helps you maximize your investments with end-to-end support, including:

• Enterprise agreements
• Cloud Solution Provider (CSP) agreements
• Microsoft Teams deployment, adoption, and training
• Azure solutions and services

SHI offers consulting, mid-contract reviews, and license guidance for ServiceNow, plus support for the Now Buying Program. Services include:

• ServiceNow maturity assessments
• SHI Compass
• ServiceNow Store applications
• SAM for ServiceNow

SHI Complete empowers SMBs through IT transformation with a comprehensive managed service. We deliver:

• The right IT operating model
• A governance plan for security and management
• Services aligned to your business goals