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SHI helps Kin Insurance scale faster with responsive service and smarter technology sourcing.
Video Transcript: How SHI helps Kin Insurance scale with confidence
Kin insurance, We focus on homeowners insurance based in areas impacted by climate change. All the other insurance carriers are pulling out. We're going in to help those people.
Last winter, SHI reached out to me, Jake from SHI reached out to me and SHI and Jake wowed us. The main reason we switched from our previous vendor was response times and responsiveness. And since working with Jake and with SHI, the response time is amazing. It's same day if not within an hour that Jake is responding to us and it's been wonderful. And then of course it comes down to cost too.
One of our main goals at Kin is to reduce employee cost and so we can spend money on better things like hiring great people. And when I reached out to Jake, he gave us some great pricing on laptops very similar to what we were using and immediately off the bat I could reduce costs significantly.
Jake sent us several different laptops that we were able to send out to the field to our sales folks for them to really stress test, be on the phone, do their jobs, and see which ones work best for our teams.
Being able to turn to Jake and SHI for anything gives me a sense of calm and peace, and that I don't need to get 10 different quotes from 10 different places to make sure that I'm getting what the organization needs and I'm getting the best prices for the organization.
Customer profile
Kin Insurance provides homeowners insurance in high-risk regions impacted by climate change.
Solution
SHI streamlined procurement, reduced costs, and improved end-user satisfaction with responsive IT sourcing.
500 - 2500 employees | Digital Workplace | Procurement | Professional Services
Outcomes
Cost savings
Reduced device costs through competitive pricing and simplified procurement.
Empowered users
End users helped choose hardware, boosting satisfaction and productivity.
Responsive partnership
Same-day support and reliable delivery built trust and ensured scalability.
By replacing unreliable vendors with SHI’s responsive and transparent partnership, Kin Insurance gained the efficiency and confidence needed to scale.
Challenge:
Kin Insurance is a fast-growing provider of homeowners insurance in regions most impacted by climate change. After launching in Florida and California – markets many carriers were exiting – the company needed to scale quickly while keeping IT costs under control. Colleen Alaimo, Senior IT Manager, was focused on reducing expenses in order to reinvest in talent, but her team faced challenges with unresponsive vendors, delayed hardware orders, and complex contract negotiations. A previous vendor had left Kin waiting months for equipment, with little communication and a difficult refund process. With 70 new employees starting in just a few months, Kin needed a reliable partner to ensure fast, cost-effective delivery of laptops and IT infrastructure.
Solution:
SHI first connected with Kin over a renewal negotiation with Atlassian, offering candid advice and recommending a more cost-effective route, which immediately established trust. From there, SHI became Kin’s go-to partner for sourcing laptops and other IT equipment. By providing multiple device options for Kin’s teams to stress test, SHI helped end users directly influence hardware decisions, which was a first for the company. SHI also simplified the procurement process, offering competitive pricing, streamlined communication, and same-day responsiveness. With Lenovo devices as the standard, SHI ensured consistency and ease of management as Kin continued to scale rapidly.
Outcome:
Working with SHI has allowed Kin to significantly reduce device costs while improving employee satisfaction and productivity. End users now feel empowered by having input into the tools they use daily, and IT no longer wastes time chasing down delayed orders or juggling unreliable vendors. SHI’s responsiveness – often within the hour – has given Kin peace of mind and confidence in their growth trajectory. Today, Colleen describes SHI not as just a vendor, but as a trusted partner and friend, noting that the relationship delivers fairness, cost savings, and true customer care. As Kin prepares for continued expansion, SHI remains a key ally in supporting both immediate needs and future plans.
“Since working with Jake and with SHI, the response time is amazing.”- Colleen Alaimo – Senior IT Manager – Kin Insurance
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