SHI delivers faster backup cycles and lasting value with a Pure Storage upgrade at Credit Human

When aging backups slowed operations, Credit Human turned to SHI for expert planning, vendor-neutral guidance, and a faster path forward.

Challenge:

Credit Human’s IT environment was under pressure. With growing data retention demands, especially from video-heavy services like interactive teller machines (ITMs) and extensive document imaging, backup cycles were stretching far too long. Jobs that once took hours were now creeping into the next business day, threatening performance and compliance. Guillermo “Memo” Perez, IT Solutions Delivery Manager, knew it was time for a refresh.

The infrastructure supporting Credit Human’s backup environment had grown outdated and inefficient. Not only was performance lagging, but the demands of regulatory compliance meant backups couldn’t fail or interfere with other core operations. They needed a new solution and a partner who could guide the process end to end.

Solution:

Memo turned to a long-standing partner: SHI. With nearly 30 years of familiarity with SHI and a strong working relationship already in place, Memo leaned on SHI’s deep bench of vendor relationships and solution architects. SHI presented options without bias, encouraging Credit Human to assess the best fit for their needs while providing insight and context along the way. “We were introduced to multiple vendors,” Memo says. “That’s one thing I like a lot about SHI.”

Ultimately, the team selected Pure Storage as the new backbone of Credit Human’s backup environment. SHI facilitated technical consultations with Pure engineers, ensuring the infrastructure refresh was carefully scoped, budgeted, and timed. From power requirements to data migration planning, SHI helped bridge the knowledge gap and ensured nothing fell through the cracks.

Beyond the infrastructure upgrade, SHI also continued supporting ongoing IT operations. We helped manage large-scale renewals like Cisco SmartNet by proactively organizing timelines, outlining cost-saving strategies, and aligning closely with Credit Human’s budget cycles. This level of foresight proved invaluable to Memo and his team.

Outcome:

The result? A night-and-day transformation in backup performance. Tasks that previously took 12 hours now finish in under 90 minutes, freeing up resources and ensuring backups no longer encroach on production hours. Memo described the upgrade as “very, very good for our business,” not just in performance gains, but in peace of mind.

SHI’s value extends beyond the technology. From introducing the right vendors to managing renewals and offering consistent communication, SHI provides the kind of partnership that understands the nuances of Credit Human’s operations. “For me,” Memo said, “the value of SHI is that they’re doing all the work in the background to give me exactly what I need. That’s huge.”

Looking ahead, Memo sees SHI continuing to grow with Credit Human. With each successful implementation, the trust deepens, and so does the strategic partnership.