Canada
EU / EFTA
United Kingdom
France
Anticipate, adapt, then accelerate
With the power of ServiceNow and SHI’s integrated ITSM capabilities, ensure you can anticipate issues and pivot quickly to meet employee and customer needs through the dynamic times in which we live and work.
Run a world class, adaptive technology organization with SHI on ServiceNow’s intelligent cloud platform. Effectively control costs, keep digital services running 24/7, and deliver exceptional customer and employee experiences. Enable generative AI-powered conversational self-service from anywhere, on any device, and deliver predictive and self-healing operations with AIOps.
Benefits of ServiceNow solutions through SHI
Strong account teams
SHI and ServiceNow prioritize long-term relationships, positioning SHI as a trusted advisor rather than a vendor. Customers consistently find SHI to be exceptionally helpful, appreciating their consultative approach rather than a sales-focused strategy.
Vendor consolidation
Customers are increasingly seeking to simplify procurement processes and avoid dealing with hundreds or thousands of original equipment manufacturers (OEMs). SHI provides a one-stop solution for all their ServiceNow needs with an end-to-end cycle management approach.
Volume purchase agreements
While more common among larger enterprises, many of our major clients benefit from volume purchase agreements that offer a percentage rebate on all their spending with SHI, maximizing their investment.
Service management solution
IT service management (ITSM)
Deliver resilient IT services and create experiences that help your teams be more productive. Resolve issues quickly and speed the pace of innovation using AI and machine learning.
Remove complexity and consolidate IT services and tools, bringing together the applications your business needs to deliver modern IT experiences. Automate essential processes and run them from the Now Platform, a single system of action for the enterprise.
Boost IT productivity with AI-driven ServiceNow ITSM
Unburden your IT services staff and boost productivity. Identify, track, and resolve incidents efficiently with AI-assisted intelligence. Get instant resolutions to repetitive IT service tasks with natural language virtual agents.
Taking a people-first approach to digital transformation is what makes ServiceNow stand out. When people are cared for, no matter how quickly the business needs change, organizations see real results.
Disparate tools don’t have to weigh you down. With ITSM’s built-in best practices you’ll operate on a single system of engagement in the cloud. Use the most trusted IT service workflows to synthesize your shared data and analytics.
Operations management solution
IT operations management (ITOM)
Gain visibility into your multistack IT environment, on-premises to cloud, and see the impact on your applications and business services. Predict issues and automate resolutions assisted by generative AI.
See IT infrastructure in a business service context. Minimize user impact and speed remediation with predictive AIOps, powered by generative AI. Automate essential processes and run them from the Now Platform®, a single system of action for the enterprise.
Achieve full infrastructure visibility and intelligent automation
Gain full visibility into your infrastructure, including on-premises, cloud, and serverless environments. Manage TLS certificates and firewall policies on a single platform.
Stop chasing false positives and identify anomalies with less guesswork. Analyze telemetry and log data using generative AI to reduce noise, predict issues, and automate resolution.
Make the move to intelligent workflows that automate cloud service delivery and maintain continuous governance.
Asset management solution
IT asset management (ITAM)
Manage all your hardware, software, and cloud IT assets from a single platform. Automate every stage of the IT asset lifecycle at scale while controlling costs and minimizing licensing and leasing risks.
Gain insights into IT asset costs, usage, and compliance with AI and native intelligence. Automate essential processes and run them from the Now Platform®, a single system of action for the enterprise.
Unified ITAM: Optimize, automate, and align asset management
Run ITAM where you plan, service, and operate IT—on one platform, one data model, and one architecture. Automate asset workflows at each stage of the asset lifecycle.
Minimize waste throughout the asset lifecycle by optimizing software licenses, tracking hardware assets, and managing cloud resources.
Align asset investments to business needs. Quickly identify and mitigate technology risks such as tech debt, shadow tech, vulnerabilities, license compliance, or lost assets.
Customer service management solution
Customer service management (CSM)
Take your customer service to the next level while controlling operating costs. Resolve issues quickly and delight customers with AI-powered self-service. Set your agents up for success with real-time information to boost their productivity.
Use AI to improve deflection, foster productivity, and streamline processes. Automation lets you control complexity while scaling customer service ops for business growth. CSM runs on the Now Platform®, a single system of action for the enterprise.
Enhance customer engagement with AI-powered solutions
Engage with your customers using their preferred communication channels. From social media to AI-powered virtual agents, enhance experiences, automate issue resolution and reduce customer effort.
Use AI to streamline the flow of work within your customer operations teams. Enjoy AI-powered solutions that provide end-to-end visibility to all stakeholders.
Equip your agents with generative AI-infused tools to quickly resolve customer requests. Proactively manage issues impacting multiple customers while improving team productivity.
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