SHI’s software licensing expertise helps a not-for-profit healthcare provider save over $5M.

SHI's proactive management and guidance helped a not-for-profit healthcare provider achieve over $5M in savings.

Challenge:

A not-for-profit healthcare provider needed help overcoming challenges in their end-user device and data center management. They also wanted to work with a service provider who could provide a clear line of sight into managing their Microsoft, Oracle, and VMware usage.

Because of our proven IT asset management (ITAM) capabilities, the healthcare provider turned to SHI for help.

Solution:

SHI employed a continuous improvement ethos via proactive project and customer success management. We consistently reviewed service delivery, processes, and methodologies to meet the customer’s current and future needs. This included:

• Aligning pricing and contracts to the customer’s cost structures, savings goals, and risk profiles.
• Providing ongoing guidance, data analysis, and feedback to help implement cost savings and mitigations.

We took proactive ownership of the overheads and domain-specific challenges the customer faced, enabling them to focus on their core mission of providing quality healthcare.

Outcome:

Since our service’s inception, the customer has realized $779,393 in savings by optimizing Microsoft end-user device software and data center servers.

We eliminated potential risk worth $2.86M by identifying required Oracle Java SE upgrades down to the user/device level. We also identified additional potential savings worth $2.2M in software usage by removing unused titles, renegotiating at future renewal points, and other end-user remediation actions still in progress.