PC refresh cycles need data, not dates.

Our continuous, data-driven approach to device selection and lifecycle management drives efficiency and cost savings.

 

Traditional device refresh cycles are either reactive and disruptive — or slow and ineffective.

Timeline-based refreshes replace healthy devices too soon, while overused ones stay in service too long.

Reactive, emergency replacements only respond to device failure, instead of preventing it.

You don’t have to operate in refresh uncertainty. Our data-driven approach bases refreshes on actual device performance and user needs.

Are you struggling to:

  • meet employee expectations for AI-enabled devices within budget?
  • balance refresh cycles with security requirements?
  • maintain device performance across hybrid and remote workforces?
  • maximize the value of your technology investments?

“By 2028, 70% of IT organizations will use data to trigger the replacement of PCs rather than blanket year-based refresh cycles.”

Source: Gartner® Market Guide
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Executive insights: The future of digital identity

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SHI Intelligent Refresh Program

A data-driven approach that covers all your bases.

Our five-step framework streamlines device management, providing a data-driven approach from start to finish.

1

Analyze your current state

  • Gather workforce and device fleet data
  • Understand personas and workloads
  • Evaluate device performance with DEX tools and SHI BenchSmart
  • Identify misaligned devices and reconfigure refresh timing

2

Test and select devices

  • Test market-leading devices and AI PCs with BenchSmart at our Next-Gen Device Lab
  • Select devices and configurations based on requirements, with vendor-neutral advice
  • Explore flexible financing models through SHI Capital

3

Configure and deploy

  • Tag assets, enroll, and configure platform integrations to create superior plug and play experiences
  • Optimize DEX through the SHI End-User Integration Center
  • Support global deployment and migration

4

Manage device lifecycle

  • Gain unified visibility of your device landscape and software platforms
  • Maintain over time with SHI Device Lifecycle Management Services
  • Stay compliant with secure asset recovery and data erasure

5

Evaluate and plan

  • Analyze and optimize device health, usage, and sentiment via DEX tools and SHI One
  • Refresh using device and persona data, adapting to changing workloads
  • Use SHI BenchSmart to evaluate fit of new market-leading devices

Avoid costly, disruptive refresh cycles triggered by operating system transitions and AI PC adoption. Start building your data-driven device refresh strategy now.

Evaluate right-fit devices

Better device management for every stakeholder

Better for business leaders:

  • Optimize IT spend
  • Equip employees and support AI PC adoption
  • Achieve sustainability goals
  • Reduce risk and device downtime
  • Avoid emergency replacement
  • Eliminate budget shocks

Better for IT teams:

  • Dispose of assets responsibly and securely
  • Simplify OEM procurement and deployments
  • Reduce manual configuration by scaling integration and staging
  • Decrease help desk calls and trouble tickets
  • Unify visibility across device health and usage
  • Plan proactively and streamline support with predictive maintenance

Better for employees:

  • Right-fit devices by persona and workload
  • Onboard faster with pre-configured devices
  • Access to AI-capable devices for on-device ML processing
  • Minimize device disruptions
  • Increase performance consistency

Your guide to smarter PC decisions

Leverage Gartner® insights to plan your next refresh with confidence and clarity.

Download the Gartner® Market Guide

Gartner Market Guide

Vendor-neutral procurement guidance

We partner with all major OEMs so you can evaluate the latest market-leading devices.

End-to-end device lifecycle management

Our Intelligent Refresh Program combines assessment tools, procurement guidance, and lifecycle management services.

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Solution

SHI BenchSmart 

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Solution

SHI One: Augmenting Your IT operations 

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Solution

Digital employee experience (DEX) 

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Solution

Device lifecycle management (DLM) 

Frequently asked questions

We use DEX data to track device performance, usage patterns, and employee sentiment. Our BenchSmart tool evaluates 48+ device attributes to determine optimal refresh timing based on actual workload requirements, rather than traditional age-based schedules. This data-driven approach identifies devices that need immediate replacement and extends the life of devices still performing well.

The SHI Intelligent Refresh Program has five core stages, including:

  1. Current state analysis using your historical procurement and warranty data.
  2. Device evaluation with our BenchSmart tool and Next-Gen Device Lab.
  3. Configuration and deployment through our End-User Integration Center.
  4. Ongoing lifecycle management with unified endpoint visibility.
  5. Continuous optimization based on device health and user needs.

We handle everything from vendor-neutral procurement strategy to secure asset disposal.

Based on our engagements, organizations using data-driven refresh typically create significant cost savings by avoiding premature replacement of healthy devices and extending hardware lifecycles. You also reduce IT overhead costs through streamlined deployment, predictive maintenance, and automated tracking — freeing your team from manual configuration and reactive support.

Yes. We provide global deployment and migration support across various regions and time zones, with asset tagging for real-time location tracking. Our End-User Integration Center handles imaging, configuration, and platform integrations to ensure consistent employee experience regardless of location.

We maintain vendor-neutral procurement guidance and partner with all major OEMs, including Lenovo, Dell, HP, Apple, Intel, AMD, NVIDIA, Snapdragon, Microsoft Surface, and Chromebook. Our BenchSmart tool evaluates devices across 48+ attributes to recommend the best hardware match for each persona — independent of vendor relationships.

Stop guessing when it comes to refreshing your devices

Book a discovery assessment with SHI experts

Book your discovery assessment

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Gartner, Market Guide for Enterprise Desktops and Laptops, Stephen Kleynhans, Erin Pierre, Autumn Stanish, Katja Ruud, 8 April 2025.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.