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WATCHDOG NBD PARTS ONLY SUPPORT, ICX 7850


WATCHDOG NBD PARTS ONLY SUPPORT,  ICX 7850

Mfr Part #:
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Quick Details
WATCHDOG NBD PARTS ONLY SUPPORT, ICX 7850
  Additional Details
Mfr Part #: ICX7850-SVL-NDP-5
SHI Part #: 37089774
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Ruckus Wireless
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionWATCHDOG NBD PARTS ONLY SUPPORT, ICX 7850
ManufacturerRuckus Wireless
UNSPSC81111811
Main Specifications
Dimensions & Weight / Weight0.01
Lead Time2
Lead Time Effective Date10/08/22
List Price4516.05
Quantity MeasurementEA
UNSPSC Code81111812
Compatibility Information
Designed ForP/N: ICX7850-32Q, ICX7850-32Q-E2, ICX7850-48F, ICX7850-48F-E2, ICX7850-48FS, ICX7850-48FS-E2
Details
Service & Support
  • Extended service agreement - parts - 5 years - shipment - response time: next business day (for requests before 2:00 p.m.) - availability: 9 hours a day / Monday-Friday
  • Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4
  • Technical support - web support - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Technical support - web support - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Technical support - web support - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4
  • Technical support - web knowledge base access - 5 years
  • New releases update - 5 years
General
Full Contract Period5 years
LocationShipment
Response TimeNext business day (for requests before 2:00 p.m.)
Service Availability9 hours a day / 5 days a week
Service IncludedParts