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Palo Alto Networks Premium Support Program


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Palo Alto Networks Premium Support Program

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Quick Details
  • Technical support (renewal)
  • for Panorama
  • 100 devices
  • phone consulting
  • 1 year
Palo Alto Networks Premium Support Program
  • Technical support (renewal)
  • for Panorama
  • 100 devices
  • phone consulting
  • 1 year
  • 24x7
  Additional Details
Mfr Part #: PAN-SVC-PREM-PRA-100-R
SHI Part #: 27072051
Category: Maintenance or support fees
UNSPSC: 81112201
Manufacturer: Palo Alto Networks
Product Type: Other
General Information
CategoryMaintenance or support fees
DescriptionPalo Alto Networks Premium Support Program - Technical support (renewal) - for Panorama - 100 devices - phone consulting - 1 year - 24x7
ManufacturerPalo Alto Networks
UNSPSC81112201
Main Specifications
Header / BrandPalo Alto Networks
Packaged Quantity1
Service & Support / TypeTechnical support (renewal)
Details
Service & Support
  • Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
  • Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
  • Phone consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday
  • Web knowledge base access - 1 year
  • New releases update - 1 year
General
Full Contract Period1 year
Service Availability24 hours a day / 7 days a week
Service IncludedPhone consulting
TypeTechnical support (renewal)
Software
License Qty100 devices
Software TitlePanorama