Rehabilitation management provider upgrades 600 locations with HP Workstation

SHI's Integration Center warehouses, images, and configures desktops and laptops to be sent to end users nationwide.

Challenge:

Managing a geographically diverse operation comes with a unique set of technical and logistical challenges. But also know this: SHI can help!

A nationwide provider of rehabilitation management services needed to refresh the array of legacy end-user workstation equipment its employees were using across its 600+ facilities. To add to the challenge, the longtime SHI customer's small IT staff could not keep up with the company's rapid growth which demanded desktops and laptops for more than two dozen new offices opening every month.

Solution:

SHI assessed the customer's end-user usage and suggested several industry-leading devices from various OEMs that would be a good fit. After evaluating demo units from each, the customer selected HP as their technology of choice based on pricing, technical specifications, and overall performance.

SHI onboarded a designated project manager to track service level agreements and ensure each new facility met its projected deadline. Configuration experts from our Knox Integration Center joined the project to store the equipment and perform the asset tagging, imaging, configuration, and shipment of (242) ProDesk 400 desktops and (615) ProBook 450 laptops. SHI also completed individual test orders for each site – ensuring imaging, asset tagging, and all other services were correct before shipment.

Outcome:

In a seamless, year-long transition, SHI supplied over 600 customer offices with new HP equipment, rolling out laptops and desktops to approximately 30 new facilities each month while simultaneously replacing the aging technology in existing sites. In addition to saving the customer valuable time and effort, SHI used the project quantity of the rollout to secure a 20% discount, saving the customer a considerable amount of purchasing costs in the process.

Additionally, SHI worked with the customer on a project to facilitate the deployment of hundreds of iPad Mini devices to remote field employees.

As a result, the short-staffed IT team was able to focus on daily operations without interference. The customer successfully opened new locations each month and realized significant cost-savings – a win-win initiative all around.