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RSA Basic Support - Technical support


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RSA Basic Support - Technical support

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Quick Details
  • for RSA Archer IT Asset Catalog
  • license
  • 100 employees
  • volume
  • Tier 8 (>100000)
RSA Basic Support - Technical support
  • for RSA Archer IT Asset Catalog
  • license
  • 100 employees
  • volume
  • Tier 8 (>100000)
  • phone consulting
  • 1 month
  • 9x5
  • response time: 2 h
  Additional Details
Mfr Part #: GRC-ITAC-P-T8-B
SHI Part #: 32034464
Category: Maintenance or support fees
UNSPSC: 81112201
Manufacturer: RSA Security
Product Type: Other
General Information
CategoryMaintenance or support fees
DescriptionRSA Basic Support - Technical support - for RSA Archer IT Asset Catalog - license - 100 employees - volume - Tier 8 (>100000) - phone consulting - 1 month - 9x5 - response time: 2 h
ManufacturerRSA Security
UNSPSC81112201
Main Specifications
Header / BrandRSA
Packaged Quantity1
Service & Support / TypeTechnical support
Software / Volume Pricing LevelTier 8
Details
Service & Support
  • Phone consulting - 1 month - response time: 2 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1
  • Phone consulting - 1 month - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 2
  • Phone consulting - 1 month - response time: 8 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3
  • Phone consulting - 1 month - response time: 12 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4
  • E-mail consulting - 1 month - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Web support - 1 month - availability: 24 hours a day / Monday-Sunday
  • Web knowledge base access - 1 month - availability: 24 hours a day / Monday-Sunday
  • New releases update - 1 month
General
Full Contract Period1 month
Response Time2 hours
Service Availability9 hours a day / 5 days a week
Service IncludedPhone consulting
TypeTechnical support
Software
Installation TypeLocally installed
License PricingVolume / Tier 8 (>100000)
License Qty100 employees
License TypeLicense
Software TitleRSA Archer IT Asset Catalog