SHI solves nonprofit’s cloud issues with long-term solutions and services

A national nonprofit organization was able to get the long-term solution they needed without sacrificing their day-to-day operations.

Challenge:

The customer’s existing service provider was not meeting their service objectives, resulting in a critical content management system failing to meet service guidelines. These applications needed to be online with an expected uptime for applications availability of 99.9%, but the customer didn’t have the technical team in-house to manage and maintain these systems. This created a new challenge in keeping the business operating and meeting government regulations.

With limited internal resources, the nonprofit turned to SHI for help.

Solution:

SHI’s cloud team validated the existing solution against best practices and evaluated system performance against their stated goals and objectives. After completing a comprehensive Cloud Assessment, SHI onboarded the customer’s Azure footprint of Infrastructure as a Service (IaaS) VMs and two main workloads into the Azure Public Cloud.

Utilizing our Cloud Managed Services, SHI ensured effective daily operations by managing the customer's cloud environment with 24/7 support. The cloud team also securely monitored, patched, and performed daily backups of all systems with visibility in SHI One — a one-stop cloud and services management platform.

To meet the customer's evolving and ever-changing cloud needs, SHI rightsized the company's resources to meet the necessary service-level objectives and adopted automation to address common system management tasks. In addition, SHI's managed database add-on provided full database management and supported their SQL Server database servers.

Outcome:

The managed service solution offered numerous short- and long-term benefits, including:

• Addressing service availability and performance issues.
• Freeing up the customer's bandwidth by streamlining their day-to-day operation.
• Providing guidance on best practices.
• Rightsizing underlying resources.
• Improving visibility into the customer's cloud spend, usage, and governance support.

Since the completion of the project, SHI has helped the customer with additional cloud and on-premises data center initiatives, thus becoming an integral part of their team.