Get reliable insights for data-driven decisions.

Our assessment evaluates the quality, completeness and relevance of your ServiceNow data, along with your current reporting and analytics capabilities. We help you unlock accurate, actionable insights that empower leaders to make informed, strategic decisions and move the business forward.

Reduce risk and strengthen governance.

We examine your governance frameworks, policy enforcement and compliance posture to ensure accountability and minimize operational risk. By clarifying roles, tightening controls and enhancing audit readiness, we help you build a resilient ServiceNow environment that meets enterprise-grade security and compliance standards.

Adaptive success strategy

Benefit from a clear, prioritized roadmap that supports ongoing optimization and cross-functional alignment. Our deliverables go beyond a maturity score — you receive a detailed, actionable plan with quick wins and long-term enhancements. We foster a culture of continuous improvement, ensuring your ServiceNow platform evolves in step with your changing business goals.

ServiceNow Process Maturity Assessment

Fill out the form below and an SHI ServiceNow expert will reach out to discuss your process maturity needs.