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RSA Enhanced Support


MSRP$0.29
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RSA Enhanced Support

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Quick Details
  • Technical support
  • for RSA Access Request Manager
  • 1 user
  • volume
  • 100001-250000 licenses
RSA Enhanced Support
  • Technical support
  • for RSA Access Request Manager
  • 1 user
  • volume
  • 100001-250000 licenses
  • emergency phone consulting
  • 1 month
  • 24x7
  • response time: 1 h
  Additional Details
MSRP: $0.29
Mfr Part #: ARM250000E1
SHI Part #: 28925507
Category: Maintenance or support fees
UNSPSC: 81112201
Manufacturer: RSA Security
Product Type: Other
General Information
CategoryMaintenance or support fees
DescriptionRSA Enhanced Support - Technical support - for RSA Access Request Manager - 1 user - volume - 100001-250000 licenses - emergency phone consulting - 1 month - 24x7 - response time: 1 h
ManufacturerRSA Security
MSRP$0.29
UNSPSC81112201
Main Specifications
Header / BrandRSA
Packaged Quantity1
Service & Support / TypeTechnical support
Software / Volume Pricing Level100001-250000 licenses
Details
Service & Support
  • Emergency phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Phone consulting - 1 month - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Phone consulting - 1 month - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3
  • Phone consulting - 1 month - response time: 10 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4
  • E-mail consulting - 1 month - availability: 9 hours a day / Monday-Friday
  • Web support - 1 month - availability: 24 hours a day / Monday-Sunday
  • Web knowledge base access - 1 month - availability: 24 hours a day / Monday-Sunday
  • New releases update - 1 month
General
Full Contract Period1 month
Response Time1 hour
Service Availability24 hours a day / 7 days a week
Service IncludedEmergency phone consulting
TypeTechnical support
Software
Installation TypeLocally installed
License PricingVolume / 100001-250000 licenses
License Qty1 user
Software TitleRSA Access Request Manager