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VMware Support and Subscription Production


MSRP$0.02
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VMware Support and Subscription Production

Mfr Part #:
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Quick Details
  • Technical support
  • for VMware Workspace ONE Assist
  • Managed Hosting
  • Upgrade Subscription
  • 1 device
VMware Support and Subscription Production
  • Technical support
  • for VMware Workspace ONE Assist
  • Managed Hosting
  • Upgrade Subscription
  • 1 device
  • SPP
  • monthly fee
  • upgrade from Basic Support
  • emergency phone consulting
  • 3 years
  • 24x7
  • response time: 30 min
  Additional Details
MSRP: $0.02
Mfr Part #: WMD-AUASBP-36MT0-C1S
SHI Part #: 40578305
Category: Maintenance or support fees
UNSPSC: 81112201
Manufacturer: VMware
Product Type: Other
General Information
CategoryMaintenance or support fees
DescriptionVMware Support and Subscription Production - Technical support - for VMware Workspace ONE Assist - Managed Hosting - Upgrade Subscription - 1 device - SPP - monthly fee - upgrade from Basic Support - emergency phone consulting - 3 years - 24x7 - response time: 30 min
ManufacturerVMware
MSRP$0.02
UNSPSC81112201
Main Specifications
Header / BrandVMware
Packaged Quantity1
Service & Support / TypeTechnical support
Details
Service & Support
  • Emergency phone consulting - 3 years / 18 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Phone consulting - 3 years / 18 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
  • Phone consulting - 3 years / 18 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
  • Phone consulting - 3 years / 18 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
  • E-mail consulting - 3 years / 18 contacts
  • New releases update - 3 years
  • Web knowledge base access - 3 years
  • Web support - 3 years
  • Remote monitoring - 3 years
  • Technical support - 3 years - on-site - severity critical
General
Full Contract Period3 years
Response Time30 min
Service Availability24 hours a day / 7 days a week
Service IncludedEmergency phone consulting
TypeTechnical support
Software
Hosted Service TypeSaaS
Installation TypeHosted
License Qty1 device
License TypeUpgrade Subscription
Licensing DetailsMonthly fee
Licensing ProgramVMware Subscription Purchasing Program (SPP)
Software TitleVMware Workspace ONE Assist - Managed Hosting
Upgrade fromBasic Support