Modern Incident Management

For operating always-on services.

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About Atlassian Opsgenie

Opsgenie is a modern incident management solution for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people, and enables them to collaborate.

Partnership with SHI

SHI is an Atlassian Corporate Reseller, authorized to provide Atlassian solutions to commercial, higher education and government clients. SHI is a preferred purchasing vehicle for many of our clients due to their long-standing relationships and trusted vendor status. Contact SHI 

Actionable & Reliable Alerting

Never miss a critical alert

With deep integrations into monitoring, ticketing and ChatOps tools — Opsgenie groups’ alerts, filters out the noise and notifies you using multiple channels, providing the necessary information for your team to begin remediation.

What is Opsgenie?

On-Call Management

Build and modify on-call schedules with ease

Build and modify schedules, define escalation rules within one interface. Your team will always know who is on-call and accountable during incidents and have the confidence that critical alerts will always be acknowledged.

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Service Aware Incident Management

Map incident responses to impacted business services

Opsgenie understands how issues impact business services and will proactively communicate outages to all stakeholders. You can plan ahead of service disruptions and have Opsgenie send messages, create status pages and conference bridges immediately when incidents occur. Distractions are minimized and teams stay focused on finding resolutions.

Service Aware Incident Management

Communication & Collaboration

Easily communicate with key individuals

Effective communication and collaboration are the key to fast response times. Opsgenie provides deep integrations into today's most popular chat tools so you can take action and collaborate easily. Create virtual situation rooms to orchestrate a response between multiple teams and keep stakeholders up-to-date using Opsgenie’s mass notification capabilities.

Communication

Reporting & Analytics

Gain valuable on-call insights

Gain insights into areas for success and opportunities, improve your on-call and alerting processes. Use powerful reporting and analytics to reveal the source of alerts, and see your team's performance in acknowledging and resolving alerts. Moreover, gain a deeper understanding of how on-call workloads are distributed among your users.

Reporting

Resources

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What is Opsgenie?
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How to get the most out of Atlassian and Opsgenie together
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Learn how EBSCO delivers always-on services with
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How to get started with Opsgenie
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Looker trusts Opsgenie to deliver services to 200,000 users daily
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Take a first look at Opsgenie

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